![]() ![]() On December 22nd, 2018, I have received reply from Nexon, and they told me that my account was banned for using third party hacking program, and there is a "record" about it. Again, I gave them two recording videos of the issue, from both myself and my friend computer, as evidence that this issue does not came from client program but server side. CS staffs insisted that they found no error on their investigation method, and ban is standing. ![]() I am even requested to speak to their department manager or higher-up, but they only replied me that "they understand my frustration" and quickly closed my ticket to end the conversation. Here are the recording of issue with censorship apply on my private information:Īs Nexon CS team said that my account was banned, I sent out an another ticket for ban appeal by pointing out the investigation is incomplete and flawed, and they need to manual-checking on my account. The CS team replied me that the decision was taken based on multiple GMs, and the account ban was " Best interest of our players in the community". Here is the ban appeal respond (My real name censored): Again, they closed down my ban appeal ticket and not willing to discuss further about it. ^(Working at 2 AM and replied exactly 2 hours after I sent ticket? Something not right here.)įrom my previous experience, if my account banned, the message should shown up as "Your account had been permanently banned. Please contact customer support for more information." ( Link), or "We're sorry! This user ID's login access has been restricted in accordance with our policies. Please submit a Customer Service ticket on the website." ( Link) after you clicked "Game Start" at main menu.
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